Rather than make observations, and posit conclusions, this post will ask a question to which I have no clear answer.
The firing of Tucker Carlson by Fox News has caused quite a
stir and speculation as to the reason behind his termination. Carlson, as an outspoken critic of the Woke,
the Left, and the establishment Republicans certainly had a target on his
back. He was the subject of advertiser
boycotts, attacked as a racist and a white supremacist, doxxed and physically
threatened in restaurants and at his home.
Yet, he anchored the Fox evening lineup, and had a wide and loyal
following. Fox shares were down 5% in
the day following the announcement. The 8 p.m. slot for Fox has tanked by
two-thirds, dragging the rest of the evening lineup down with it. The people at Fox had to know that this would
be the result.
Traditionally, most organizations expend a great deal of
energy, planning, and resources to hang on to a loyal core customer base and
seek to build around it. Consulting firms,
MBA programs, and executives spend innumerable hours developing strategies to
cement loyalty among their customers.
Nonprofits—universities, charities, private schools and the like do the
same with their donors.
But in the era of Woke, we have seen the opposite
behavior. Companies and nonprofits have
demonstrated a willingness to abandon core customers or donors in their quest
to display their Wokeness.
What’s going on here?
Tucker Carlson’s abrupt dismissal and the blow to Fox News
comes on the heels of the Bud Light debacle as they appointed transgender Dylan
Mulvaney as their mascot. The Anheuser-Busch
Brand suffered a 17% loss in revenue and a 21% loss in volume in the wake of
the Mulvaney debacle. Alyssa Heinerscheid,
Bud Light’s marketing VP has been placed on leave.
It’s mind boggling to consider this Harvard/Wharton MBA grad did not
model out or anticipate the impact this decision would make on sales, the
brand, and the company’s stock price, and no one on her staff warned her off.
These are irrational business decisions, and similar
decisions are being made in board rooms across the country. The N.F.L. alienated many of its faithful
fans by backing Colin Kaepernick. Many
college alumns have stopped writing checks to their alma maters. The local Catholic high school here allowed
their largest donor to walk away over BLM.
This seems to be irrational organizational behavior to
me. Or is it? Is the Woke culture so strong that it
overwhelms ordinary marketing and finance considerations? Does it give a license to managers, trustees
and boards of directors to abdicate their fiduciary duties to the organizations
they are charged with overseeing? Do
they believe that the drop is temporary and that customers and donors will
return (as most of the NFL fans did) once the kerfuffle dies down? Or is something else going on here? In the corporate world, it’s clear that ESG
(on which I will have more to say on a later post) is giving managers an escape
hatch to allow them to duck ordinary duties to put profits first. Are these people making a conscious decision
to subordinate their organizations to the demands of Woke or are they just not
very capable?
I have heard different answers from different people on this
issue. That brand suicide is becoming more common leads me to believe that
simple incompetent planning and strategy is an inadequate explanation. Something more is going on here.